Enhancing Conversational Experiences: A Coder’s Point of view on Manychat Conference 2020 …
As a coder with an enthusiasm for exploring brand-new technologies, I’m constantly on the lookout for platforms that change the way we communicate and communicate. One such platform that has caught my attention is ManyChat. Interestingly, my boy, who is not a coder like me, has also embraced ManyChat for his individual usage. In this article, I will dive into the world of ManyChat, clarifying its functions, benefits, and prospective applications, while sharing 10 vital pointers for making the most of this powerful platform.
What is ManyChat?
uestion for you and that is we currently own a facebook company page and if the answer is yes then you definitely need to be using chatbots and i’m going to be getting questions well just what is face facebook messenger bot and how can you use it to optimize using my facebook page all that will be coming up in today’s video so stay tuned so if you’re not acquainted with what a mess a facebook messenger bot is it is generally an automated messaging software application that uses ai to help you engage with your audience chatbot permits you to reach your consumers straight and communicate with them through the facebook messaging app like how you would typically communicate with your loved ones you have the capability to program the chatbot to ask specific concerns and offer a few choices to assist your clients get or solve a problem to a particular location or reach a certain objective not only can you essentially use it for anything like customer service you can offer options for the most frequently asked questions like tracking shipments booking an appointment or simply visiting your website with chatbots you can set up automated interactive conversations with your consumers to assist them with the item selection procedure to make the needed purchases due to the fact that most likely your audience is brand-new to your brand name and you can eliminate that barrier through
discussions therefore giving them the self-confidence to buy from you and the software that that i’m currently using is called a manychat they are the girl software for facebook messenger chatbots and they’re the very best on the marketplace so there are basically three things that i actually utilize meta chat for top offering an item number two lead generation and number three client service so in today’s boot so in today’s video i’ll be revealing you a quick tutorial on how you to set this up so the primary step is head over onto manychat.tbootcamp.com where you can begin for free and the next step is to check in with your facebook account and they will automatically connect all of your facebook pages to manychat now when you have successfully signed up for manychat you’ll be redirected to the control panel and if i scroll down over here you’ll be able to see all of the active subscribers you have on your bot so in time as you grow you’ll be able to see the line grow up and up and up and it’s just how it works so just install it and you’ll see your customers grow now another thing is often you may want to see each individual subscribers to your list so if you look under audience you’ll be able to see each and every single one you’ll have the ability to see who has subscribed was unsubscribe things like that i would say that the
most valuable tool inside manychat is the growth tool this the part where you get to send a complimentary natural traffic from your facebook page to any website that you want don’t worry i’ll be returning to development tools revealing you exactly how to utilize this now another function inside meta chat is that you can utilize the live chat so if any person ever message you on your facebook page instead of visiting onto facebook you can actually chat with them right here on manychat because they offer you that alternative right here another thing is you’re going to send broadcast so whenever you have develop your subscribers list to state 500 or a thousand individuals you can start sending out broadcast messages say hello we have a brand-new product proceed and check it out or have a look at check out our service like anything that you would send in an e-mail you can really utilize transmitting to send to your customers list so comparable to an e-mail list that you wish to construct it to your you understand 5 000 or 10 000 people on your list you wish to start developing your customers on your on your chat bot and another thing is automation now this is one of the style the most fundamental part in regards to client service because since when you go under automation we can set up things like welcoming message and default reply so i’m going to be revealing you exactly how to set that up in today’s video so the first thing you wish to do as soon as you sign up for imaging chat is to set up your welcome message so whenever someone message you for the very very first time on your facebook page they will see this instant message now keep in mind this all automated any message you’ll get they
will see this first welcoming message so i’m going to reveal you exactly how to set this up so the first thing you wish to do is click brand-new flow and then you wish to offer your brand-new flow a name so i’m going to state welcome message test i’m going to click produce now this is the part where we get to personalize our message anyone that messages our page so you can type it right over here and after that over here you can see a preview on how it really appears like when someone messaged you so for the purpose of this training i have actually currently typed up a welcoming message so i’m just i’m just going to paste it right here so basically what i say is hey there would you like to would you like to register for our facebook messenger you will receive notifications for discounts and unique promos now observe now i have structured our welcoming message i want to make an offer for them to sign up for our messenger due to the fact that our objective for using manychat for any facebook page or any company is to develop our subscriber list so we want to absolutely want to extend an offer to anybody that messages our page now you also wish to offer a reward for individuals to wish to subscribe to your messenger however you understand no one wakes up in the early morning say hello i want to i wish to be spammed more you understand through facebook messenger nobody does that you understand you understand you wish to absolutely give some sort of incentive for them to subscribe to your bots so what i do is i’m going to state hi if you subscribe we’ll provide you discounts special promos things like that so that method individuals are more likely to subscribe so over here people are going to be asking well how do individuals subscribe through this bot so with manychat they offer you the option to add a button and this is the options that you’re going to offer to anyone that is seeing this message so uh so all you need to do is click the include button over here you have numerous various options however in this case for the first button i simply want to say yes yes i want to be subscribed and then you pick an action on what you want to have what you wish to take place so i’m going to click action and i’m going to scroll down here and say sign up for bot due to the fact that this is what we want people to do so they when they click yes they’re going to be subscribed to their bot and then i’m going to go on and send them a message i’m going to state in the message in that message right over here i can enter a message if they ever
click yes so so now we’re going to establish what we’re going to send out to that person if they click yes i wish to be subscribed so what management will do is that they will immediately instantly subscribe the individual to your list but we also wish to tell them that we have gotten their subscription so over here i normally type something like this i’m just going to go ahead and paste it in i’m going to say thank you your membership is validated and after that i’m going to say hello why not enjoy 5 dollar off your very first purchase with us just use this coupon code at check out so right away what i like to do is use them a voucher code so for me considering that i own a shopify store the way i like to track my leads that are originating from my facebook messenger is i can return to and track whoever used the particular coupon code i know that i know that i did that produced that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger as opposed to e-mails that way i can track what’s working much better versus which one is not working as well so that’s a little cool technique that i usually do is to have a customized discount coupon code for e-mails of a custom-made code for a facebook messenger or if you’re on instagram or pinterest have a particular voucher code for each and eve for each and each and every single one of these platforms that way you can track where your bulk of your sales is coming from so over here you know you can state your subscription is confirmed please visit us you might likewise add in this button and a button says you know visit us and once in a while you can open a website so you can enter in your website right here so what i do is i can come back over to my face to my shopify store so this simply my test shopify
store simply going to go on and copy my domain again again you do want to have a customized domain there’s a very generic one i’m just gon na paste that in i’m gon na click done and right over here the other concern is well you established yes what if somebody says no i do not wish to be subscribed how do i set that up so that’s really basic so you want to do is we want to return to our inviting message and we can include a second button so for the second button clearly you wish to say no and and we’ll say no thank you and then we can pick an action will and the action will just be unsubscribe from bot simply want to click that and i likewise wish to send them a message if they do click no thank you it’s going to say we are sad to see you leave you can
ManyChat is a leading platform that empowers people and companies to develop interactive and appealing chatbots on popular messaging platforms like Facebook Messenger. This flexible tool leverages the power of expert system (AI) to create automated discussions, enabling companies to supply customized experiences and enhance consumer interactions.
Key Functions of ManyChat:
Visual Chatbot Builder: ManyChat supplies an easy to use interface that makes it possible for the creation of chatbots through a visual drag-and-drop contractor. You don’t require to have coding abilities to design interactive conversational flows.
Integration with Numerous Platforms: ManyChat effortlessly integrates with different messaging platforms, consisting of Facebook Messenger, WhatsApp, Instagram, and SMS, allowing companies to reach clients on their chosen channels.
Automation and AI Capabilities: ManyChat uses automation features that make it possible for chatbots to respond to user questions, provide info, collect data, and carry out specific actions without manual intervention. The AI technology ingrained within ManyChat enhances the bot’s understanding of user intent with time.
Dynamic Material: ManyChat enables the addition of vibrant aspects such as images, videos, buttons, and carousels within conversations, enhancing the user experience and providing visually attractive interactions.
Personalization and Division: With ManyChat, you can section your audience based on their preferences, demographics, and behavior. This enables customized messaging and targeted campaigns, leading to greater engagement and conversion rates.
Broadcasting and Series: ManyChat enables you to send out scheduled messages or broadcasts to your subscribers, keeping them notified about updates, promos, or news. Sequences enable automated drip projects, supporting leads and assisting them through the customer journey.
Analytics and Insights: ManyChat supplies comprehensive analytics and efficiency metrics, offering you valuable insights into your chatbot’s efficiency, user engagement, and conversion rates. This data assists in optimizing your chatbot strategy and improving customer interactions.
E-commerce Combination: ManyChat perfectly incorporates with popular e-commerce platforms, enabling businesses to automate item suggestions, order updates, abandoned cart suggestions, and more, thus enhancing the customer shopping experience.
Live Chat and Human Takeover: ManyChat enables seamless transitioning in between automatic chatbots and live chat, ensuring that clients can easily reach a human agent when needed, offering a tailored touch to customer support.
Third-Party Integrations: ManyChat offers a large range of integrations with third-party tools and services, including CRM systems, email marketing platforms, payment gateways, and more, allowing organizations to extend their chatbot abilities.
10 Tips for Using ManyChat Efficiently:
Strategy Your Conversational Flow: Before diving into constructing your chatbot, spend time carefully preparing the conversational flow, expecting user interactions, and specifying the preferred outcomes.
Usage Personalization: Utilize user attributes and division to individualize discussions and tailor messages according to user preferences. This assists in developing a more interesting and appropriate experience.
Use Buttons and Quick Replies: Buttons and fast replies supply users with predefined choices, making it simpler for them to navigate through the discussion. Use them tactically to guide users and prompt wanted actions.
Test and Enhance: Routinely check your chatbot to ensure smooth interactions and recognize areas for enhancement. Monitor user feedback and analytics information to enhance your chatbot’s efficiency gradually.
Explore AI Characteristic: Check out ManyChat’s AI abilities, such as natural language processing (NLP) and belief analysis, to boost your chatbot’s understanding of user intent and offer more accurate responses.
Take Advantage Of Broadcasting and Sequences: Take advantage of broadcasting and sequences to engage with your subscribers routinely. However, be mindful of frequency and ensure your messages supply worth to the users.
Incorporate with CRM and Email Marketing: Connect ManyChat with your customer relationship management (CRM) system and e-mail marketing platform to sync information and flawlessly nurture leads across channels.
Screen Analytics: Routinely review analytics and efficiency metrics to gain insights into user engagement, conversion rates, and popular discussion paths. Use this information to improve your chatbot strategy.
Provide Clear Call-to-Actions: Guide users towards wanted actions by including clear and engaging call-to-action buttons or messages at tactical points within the discussion.
Accept Live Chat: Include a seamless transition from chatbot to live chat when required, ensuring a human touch for more complex inquiries or individualized assistance.
ManyChat uses different prices plans to deal with differing organization needs:
Free Strategy: Suitable for people or small companies beginning their chatbot journey, permitting up to 1,000 subscribers and restricted functions.
Pro Strategy: Priced at $10 each month, this plan offers extra features, increased customer limitations, and top priority assistance.
Business Plan: Developed for growing organizations, pricing begins at $25 monthly and offers sophisticated features, increased subscriber limits, top priority assistance, and dedicated account management.
Business Plan: Tailored for large-scale companies, providing customized prices, advanced functions, high subscriber limitations, committed account management, and additional enterprise-level services.
Example Conversation Produced on ManyChat:
User: Hi, I’m interested in purchasing a brand-new mobile phone. Can you suggest any designs?
Chatbot: Of course! We have a vast array of smart devices readily available. To better assist you, could you please let me know your favored brand name and spending plan?
User: I’m considering either an iPhone or a Samsung, and my budget is around $800.
Chatbot: Great! Both models offer exceptional features and fall within your spending plan.
User: Yes, please supply me with the crucial functions and specifications of the iPhone 13.
Chatbot: The iPhone 13 functions a sensational Super Retina XDR display, an effective A15 Bionic chip, and a dual-camera system with Night mode. It also provides advanced Face ID innovation for protected unlocking. Would you like to check out other alternatives or learn more about the iPhone 13?
User: No, that sounds fascinating. How can I purchase?
Chatbot: To purchase, you can visit our online store by clicking the link below: [Connect]
ManyChat is a versatile platform that empowers people and businesses to produce interactive and interesting chatbots. With its easy to use user interface, automation capabilities, and combination with popular messaging platforms, ManyChat offers limitless possibilities for boosting customer interactions, providing individualized experiences, and driving service growth. By following the pointers shared in this short article, you can optimize the capacity of ManyChat and open its complete capabilities to deliver exceptional conversational experiences.