Enhancing Conversational Experiences: A Coder’s Point of view on Manychat Marketing Conference …
Remarkably, my kid, who is not a coder like me, has likewise accepted ManyChat for his personal usage. In this post, I will dive into the world of ManyChat, shedding light on its functions, advantages, and possible applications, while sharing 10 vital ideas for making the many of this powerful platform.
What is ManyChat?
uestion for you and that is we presently own a facebook business page and if the answer is yes then you definitely need to be using chatbots and i’m going to be getting questions well just what is face facebook messenger bot and how can you use it to take full advantage of using my facebook page all that will be showing up in today’s video so remain tuned so if you’re not acquainted with what a mess a facebook messenger bot is it is basically an automated messaging software application that uses ai to help you connect with your audience chatbot allows you to reach your customers straight and communicate with them through the facebook messaging app like how you would typically interact with your friends and family you have the ability to set the chatbot to ask particular questions and provide a few alternatives to help your clients resolve an issue or get to a specific location or reach a specific objective not just can you essentially utilize it for anything like customer support you can offer alternatives for the most frequently asked questions like tracking deliveries booking an appointment or merely visiting your site with chatbots you can establish automated interactive discussions with your clients to assist them with the item choice procedure to make the required purchases since probably your audience is brand-new to your brand and you can remove that barrier through
conversations therefore giving them the self-confidence to purchase from you and the software application that that i’m currently using is called a manychat they are the lady software for facebook messenger chatbots and they’re the very best on the marketplace so there are essentially three things that i really utilize meta chat for top selling a product second lead generation and number three customer care so in today’s boot so in today’s video i’ll be showing you a fast tutorial on how you to set this up so the primary step is head over onto manychat.tbootcamp.com where you can get started for free and the next step is to check in with your facebook account and they will immediately link up all of your facebook pages to manychat now once you have effectively registered for manychat you’ll be redirected to the control panel and if i scroll down over here you’ll be able to see all of the active subscribers you have on your bot so over time as you grow you’ll have the ability to see the line mature and up and up and it’s just how it works so just install it and you’ll see your customers grow now another thing is often you may wish to see each private subscribers to your list so if you look under audience you’ll have the ability to see each and every single one you’ll have the ability to see who has subscribed was unsubscribe things like that i would say that the
most valuable tool inside manychat is the growth tool this the part where you get to send out a totally free natural traffic from your facebook page to any site that you desire do not worry i’ll be returning to growth tools revealing you exactly how to utilize this now another function inside meta chat is that you can use the live chat so if anyone ever message you on your facebook page instead of logging in onto facebook you can really chat with them right here on manychat since they offer you that option right here another thing is you’re going to send out broadcast so whenever you have develop your customers list to say 500 or a thousand people you can begin sending broadcast messages state hello we have a brand-new product go on and check it out or have a look at check out our service like anything that you would send in an email you can actually utilize broadcasting to send out to your subscribers list so similar to an e-mail list that you want to construct it to your you understand 5 000 or 10 000 individuals on your list you want to start constructing your customers on your on your chat bot and another thing is automation now this is one of the theme the most fundamental part in terms of customer service since since when you go under automation we can set up things like inviting message and default respond so i’m going to be showing you exactly how to set that up in today’s video so the first thing you wish to do when you sign up for imaging chat is to set up your welcome message so whenever someone message you for the extremely first time on your facebook page they will see this instant message now keep in mind this all automated any message you’ll get they
will see this very first welcoming message so i’m going to reveal you exactly how to set this up so the first thing you wish to do is click new flow and then you want to offer your new circulation a name so i’m going to say welcome message test i’m going to click develop now this is the part where we get to customize our message anyone that messages our page so you can type it right over here and after that over here you can see a preview on how it actually appears like when somebody messaged you so for the purpose of this training i have currently typed up a welcoming message so i’m simply i’m just going to paste it right here so generally what i state is hey there would you like to would you like to sign up for our facebook messenger you will get notices for discount rates and special promos now notice now i have structured our welcoming message i want to make a deal for them to sign up for our messenger because our objective for utilizing manychat for any facebook page or any organization is to develop our subscriber list so we wish to certainly want to extend an offer to anyone that messages our page now you also want to offer a reward for people to want to subscribe to your messenger however you understand no one wakes up in the morning state hi i wish to i want to be spammed more you know through facebook messenger nobody does that you know you know you wish to absolutely provide some sort of reward for them to register for your bots so what i do is i’m going to state hello if you subscribe we’ll offer you discount rates special promos things like that so that method people are more likely to subscribe so over here people are going to be asking well how do people subscribe through this bot so with manychat they give you the option to include a button and this is the choices that you’re going to provide to anyone that is seeing this message so uh so all you have to do is click the include button over here you have several different options however in this case for the very first button i simply wish to say yes yes i wish to be subscribed and after that you choose an action on what you wish to have what you want to happen so i’m going to click action and i’m going to scroll down here and state sign up for bot due to the fact that this is what we desire individuals to do so they when they click yes they’re going to be registered for their bot and after that i’m going to go ahead and send them a message i’m going to say in the message in that message right over here i can enter a message if they ever
click yes so so now we’re going to establish what we’re going to send to that person if they click yes i wish to be subscribed so what management will do is that they will immediately instantly subscribe the individual to your list but we also wish to tell them that we have gotten their membership so over here i generally type something like this i’m just going to proceed and paste it in i’m going to say thank you your subscription is verified and then i’m going to say hello why not delight in five dollar off your very first purchase with us just utilize this coupon code at check out so immediately what i like to do is provide them a coupon code so for me since i own a shopify shop the way i like to track my leads that are coming from my facebook messenger is i can return to and track whoever utilized the specific discount coupon code i know that i know that i did that generated that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger instead of e-mails that way i can track what’s working much better versus which one is not working too so that’s a little cool trick that i normally do is to have a custom-made voucher code for emails of a customized code for a facebook messenger or if you’re on instagram or pinterest have a specific coupon code for each and eve for each and each and every single one of these platforms that way you can track where your bulk of your sales is coming from so over here you understand you can state your subscription is validated please visit us you might also add in a button and this button says you know visit us and from time to time you can open a site so you can enter in your website right here so what i do is i can come back over to my face to my shopify store so this just my test shopify
store just going to go ahead and copy my domain again once again you do want to have a customized domain there’s a really generic one i’m just gon na paste that in i’m gon na click done and right over here the other concern is well you set up yes what if someone says no i do not want to be subscribed how do i set that up so that’s very easy so you want to do is we want to return to our inviting message and we can add a second button so for the 2nd button certainly you wish to say no and and we’ll say no thank you and after that we can choose an action will and the action will just be unsubscribe from bot simply want to click that and i also want to send them a message if they do click no thank you it’s going to say we are sad to see you leave you can
ManyChat is a leading platform that empowers people and services to construct interactive and appealing chatbots on popular messaging platforms like Facebook Messenger. This flexible tool leverages the power of expert system (AI) to produce automatic conversations, allowing services to supply customized experiences and enhance consumer interactions.
Key Features of ManyChat:
Visual Chatbot Builder: ManyChat offers an user-friendly user interface that makes it possible for the creation of chatbots through a visual drag-and-drop contractor. You do not require to have coding skills to develop interactive conversational flows.
Combination with Several Platforms: ManyChat effortlessly incorporates with various messaging platforms, including Facebook Messenger, WhatsApp, Instagram, and SMS, allowing services to reach consumers on their chosen channels.
Automation and AI Capabilities: ManyChat uses automation features that make it possible for chatbots to react to user questions, supply details, gather information, and carry out specific actions without manual intervention. The AI innovation ingrained within ManyChat enhances the bot’s understanding of user intent gradually.
Dynamic Content: ManyChat allows the inclusion of dynamic components such as images, videos, buttons, and carousels within conversations, improving the user experience and providing aesthetically appealing interactions.
Customization and Segmentation: With ManyChat, you can section your audience based upon their preferences, demographics, and behavior. This permits customized messaging and targeted projects, leading to greater engagement and conversion rates.
Broadcasting and Series: ManyChat enables you to send scheduled messages or broadcasts to your subscribers, keeping them notified about updates, promotions, or news. Series allow for automated drip projects, nurturing leads and directing them through the consumer journey.
Analytics and Insights: ManyChat supplies comprehensive analytics and efficiency metrics, providing you valuable insights into your chatbot’s efficiency, user engagement, and conversion rates. This data assists in optimizing your chatbot technique and enhancing consumer interactions.
E-commerce Integration: ManyChat perfectly incorporates with popular e-commerce platforms, enabling organizations to automate item recommendations, order updates, abandoned cart tips, and more, consequently boosting the consumer shopping experience.
Live Chat and Human Takeover: ManyChat allows for seamless transitioning between automated chatbots and live chat, making sure that customers can quickly reach a human representative when required, supplying an individualized touch to customer assistance.
Third-Party Integrations: ManyChat offers a wide range of combinations with third-party tools and services, consisting of CRM systems, email marketing platforms, payment gateways, and more, allowing businesses to extend their chatbot abilities.
10 Tips for Using ManyChat Efficiently:
Plan Your Conversational Flow: Prior to diving into constructing your chatbot, spend time thoroughly planning the conversational circulation, preparing for user interactions, and defining the wanted outcomes.
Use Personalization: Utilize user qualities and segmentation to customize conversations and tailor messages according to user choices. This assists in producing a more relevant and interesting experience.
Make Use Of Buttons and Quick Replies: Buttons and quick replies supply users with predefined options, making it much easier for them to navigate through the discussion. Use them strategically to guide users and timely preferred actions.
Test and Enhance: Frequently check your chatbot to make sure smooth interactions and determine areas for improvement. Screen user feedback and analytics data to optimize your chatbot’s performance in time.
Experiment with AI Features: Check out ManyChat’s AI abilities, such as natural language processing (NLP) and belief analysis, to boost your chatbot’s understanding of user intent and provide more precise actions.
Utilize Broadcasting and Sequences: Take advantage of broadcasting and sequences to engage with your customers regularly. Nevertheless, be mindful of frequency and ensure your messages provide worth to the users.
Integrate with CRM and Email Marketing: Connect ManyChat with your consumer relationship management (CRM) system and email marketing platform to sync information and perfectly support leads across channels.
Screen Analytics: Regularly review analytics and performance metrics to get insights into user engagement, conversion rates, and popular conversation paths. Utilize this information to improve your chatbot method.
Provide Clear Call-to-Actions: Guide users towards desired actions by including compelling and clear call-to-action buttons or messages at tactical points within the conversation.
Welcome Live Chat: Include a smooth shift from chatbot to live chat when required, ensuring a human touch for more intricate inquiries or customized support.
ManyChat offers different pricing plans to deal with differing service requirements:
Free Plan: Perfect for people or small companies starting their chatbot journey, enabling up to 1,000 subscribers and limited functions.
Pro Plan: Priced at $10 monthly, this strategy uses additional features, increased customer limits, and priority assistance.
Organization Plan: Designed for growing companies, prices begins at $25 per month and provides sophisticated features, increased customer limits, concern assistance, and devoted account management.
Enterprise Strategy: Tailored for large-scale organizations, offering custom-made rates, advanced features, high customer limits, devoted account management, and extra enterprise-level services.
Example Conversation Produced on ManyChat:
User: Hi, I have an interest in purchasing a new smartphone. Can you recommend any models?
Chatbot: Of course! We have a wide range of smart devices available. To much better assist you, could you please let me know your favored brand and budget plan?
User: I’m considering either an iPhone or a Samsung, and my spending plan is around $800.
Chatbot: Great! Based upon your preferences, I suggest the iPhone 13 and the Samsung Galaxy S21. Both designs offer exceptional functions and fall within your budget plan. Would you like more details about either of these models?
User: Yes, please provide me with the essential functions and specs of the iPhone 13.
Chatbot: The iPhone 13 functions a stunning Super Retina XDR display, a powerful A15 Bionic chip, and a dual-camera system with Night mode. It also offers advanced Face ID innovation for safe and secure unlocking. Would you like to explore other choices or discover more about the iPhone 13?
User: No, that sounds interesting. How can I make a purchase?
Chatbot: To make a purchase, you can visit our online shop by clicking the link below: [Link]
ManyChat is a versatile platform that empowers individuals and organizations to create interactive and appealing chatbots. With its user-friendly user interface, automation capabilities, and integration with popular messaging platforms, ManyChat offers unlimited possibilities for enhancing client interactions, providing customized experiences, and driving organization development. By following the ideas shared in this article, you can optimize the potential of ManyChat and unlock its complete capabilities to provide exceptional conversational experiences.