Enhancing Conversational Experiences: A Coder’s Point of view on Shopify And Manychat …
Interestingly, my son, who is not a coder like me, has actually also accepted ManyChat for his personal use. In this post, I will dive into the world of ManyChat, shedding light on its functions, advantages, and potential applications, while sharing 10 vital ideas for making the many of this powerful platform.
What is ManyChat?
uestion for you and that is we currently own a facebook service page and if the answer is yes then you certainly need to be utilizing chatbots and i’m going to be getting concerns well what exactly is face facebook messenger bot and how can you use it to maximize using my facebook page all that will be showing up in today’s video so stay tuned so if you’re not acquainted with what a mess a facebook messenger bot is it is basically an automated messaging software that utilizes ai to help you connect with your audience chatbot enables you to reach your customers directly and interact with them by means of the facebook messaging app like how you would normally communicate with your friends and family you have the ability to set the chatbot to ask particular questions and supply a few choices to help your clients fix a problem or get to a certain place or reach a specific goal not just can you basically utilize it for anything like customer support you can supply alternatives for the most frequently asked questions like tracking deliveries reserving a consultation or just visiting your site with chatbots you can set up automated interactive discussions with your clients to direct them with the product selection procedure to make the required purchases since more than likely your audience is brand-new to your brand name and you can eliminate that barrier through
discussions therefore giving them the confidence to purchase from you and the software application that that i’m currently utilizing is called a manychat they are the girl software for facebook messenger chatbots and they’re the best on the marketplace so there are basically 3 things that i actually utilize meta chat for primary selling an item second list building and number three customer service so in today’s boot so in today’s video i’ll be revealing you a quick tutorial on how you to set this up so the initial step is head over onto manychat.tbootcamp.com where you can get started for free and the next action is to sign in with your facebook account and they will instantly link all of your facebook pages to manychat now once you have actually effectively registered for manychat you’ll be rerouted to the control panel and if i scroll down over here you’ll have the ability to see all of the active customers you have on your bot so with time as you grow you’ll be able to see the line grow up and up and up and it’s just how it works so simply install it and you’ll see your customers grow now another thing is in some cases you might wish to see each specific subscribers to your list so if you look under audience you’ll have the ability to see each and every single one you’ll be able to see who has subscribed was unsubscribe things like that i would say that the
most important tool inside manychat is the growth tool this the part where you get to send a free natural traffic from your facebook page to any website that you desire don’t fret i’ll be coming back to growth tools showing you exactly how to use this now another feature inside meta chat is that you can use the live chat so if anyone ever message you on your facebook page instead of visiting onto facebook you can in fact chat with them right here on manychat since they give you that alternative right here another thing is you’re going to send broadcast so whenever you have develop your customers list to say 500 or a thousand people you can begin sending out broadcast messages state hi we have a brand-new item go ahead and check it out or have a look at check out our service like anything that you would send in an email you can actually use broadcasting to send to your subscribers list so similar to an email list that you wish to develop it to your you understand 5 000 or 10 000 people on your list you wish to start developing your customers on your on your chat bot and another thing is automation now this is among the theme the most important part in terms of customer care since because when you go under automation we can establish things like welcoming message and default respond so i’m going to be showing you precisely how to set that up in today’s video so the first thing you wish to do as soon as you register for imaging chat is to set up your welcome message so whenever someone message you for the really very first time on your facebook page they will see this immediate message now remember this all automated any message you’ll get they
will see this first welcoming message so i’m going to show you precisely how to set this up so the first thing you want to do is click brand-new flow and then you want to offer your brand-new circulation a name so i’m going to say welcome message test i’m going to click develop now this is the part where we get to customize our message anyone that messages our page so you can type it right over here and after that over here you can see a sneak peek on how it in fact appears like when someone messaged you so for the function of this training i have actually currently typed up a welcoming message so i’m simply i’m just going to paste it right here so essentially what i state is hey there would you like to would you like to subscribe to our facebook messenger you will receive alerts for discounts and unique promos now observe now i have structured our welcoming message i want to make an offer for them to register for our messenger due to the fact that our end goal for using manychat for any facebook page or any organization is to build our customer list so we wish to certainly wish to extend a deal to anyone that messages our page now you likewise wish to provide a reward for people to want to register for your messenger however you know nobody awakens in the morning state hey i want to i wish to be spammed more you understand through facebook messenger nobody does that you know you understand you want to definitely offer some sort of incentive for them to register for your bots so what i do is i’m going to state hello if you subscribe we’ll give you discounts unique promotions things like that so that method individuals are more inclined to subscribe so over here individuals are going to be asking well how do individuals subscribe via this bot so with manychat they offer you the option to add a button and this is the choices that you’re going to offer to anybody that is seeing this message so uh so all you have to do is click the add button over here you have several various options however in this case for the very first button i just wish to say yes yes i want to be subscribed and then you pick an action on what you want to have what you want to happen so i’m going to click action and i’m going to scroll down here and state register for bot since this is what we desire people to do so they when they click yes they’re going to be signed up for their bot and then i’m going to go ahead and send them a message i’m going to state in the message in that message right over here i can type in a message if they ever
click yes so so now we’re going to set up what we’re going to send out to that person if they click yes i wish to be subscribed so what management will do is that they will automatically immediately subscribe the person to your list but we also want to tell them that we have actually received their subscription so over here i usually type something like this i’m simply going to go on and paste it in i’m going to say thank you your subscription is confirmed and then i’m going to state hello why not enjoy 5 dollar off your first purchase with us just use this coupon code at check out so immediately what i like to do is offer them a discount coupon code so for me because i own a shopify store the way i like to track my leads that are originating from my facebook messenger is i can return to and track whoever utilized the particular discount coupon code i understand that i know that i did that produced that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger instead of e-mails that way i can track what’s working much better versus which one is not working also so that’s a little cool technique that i generally do is to have a custom discount coupon code for emails of a custom-made code for a facebook messenger or if you’re on instagram or pinterest have a specific voucher code for each and eve for each and every one of these platforms that way you can track where your majority of your sales is coming from so over here you understand you can state your subscription is verified please visit us you could likewise add in a button and this button states you know visit us and now and then you can open up a website so you can enter in your site right here so what i do is i can return over to my face to my shopify store so this simply my test shopify
store just going to go ahead and copy my domain again again you do want to have a custom-made domain there’s an extremely generic one i’m just gon na paste that in i’m gon na click done and right over here the other concern is well you set up yes what if someone says no i don’t wish to be subscribed how do i set that up so that’s very easy so you wish to do is we want to return to our welcoming message and we can add a 2nd button so for the 2nd button certainly you wish to say no and and we’ll say no thank you and after that we can choose an action will and the action will simply be unsubscribe from bot simply want to click that and i likewise wish to send them a message if they do click no thank you it’s going to say we are sad to see you leave you can
ManyChat is a leading platform that empowers organizations and people to develop appealing and interactive chatbots on popular messaging platforms like Facebook Messenger. This flexible tool leverages the power of expert system (AI) to create automatic conversations, enabling services to provide customized experiences and improve customer interactions.
Secret Functions of ManyChat:
Visual Chatbot Contractor: ManyChat offers an easy to use user interface that enables the development of chatbots through a visual drag-and-drop home builder. You do not need to have coding abilities to create interactive conversational flows.
Combination with Several Platforms: ManyChat perfectly incorporates with numerous messaging platforms, including Facebook Messenger, WhatsApp, Instagram, and SMS, allowing services to reach consumers on their chosen channels.
Automation and AI Capabilities: ManyChat uses automation features that enable chatbots to respond to user queries, supply info, collect information, and perform particular actions without manual intervention. The AI technology embedded within ManyChat improves the bot’s understanding of user intent gradually.
Dynamic Material: ManyChat enables the addition of vibrant aspects such as images, videos, buttons, and carousels within conversations, improving the user experience and providing aesthetically attractive interactions.
Personalization and Segmentation: With ManyChat, you can sector your audience based upon their preferences, demographics, and behavior. This enables individualized messaging and targeted campaigns, resulting in higher engagement and conversion rates.
Broadcasting and Sequences: ManyChat enables you to send scheduled messages or broadcasts to your subscribers, keeping them notified about updates, promotions, or news. Sequences allow for automated drip projects, supporting leads and guiding them through the customer journey.
Analytics and Insights: ManyChat supplies in-depth analytics and efficiency metrics, providing you important insights into your chatbot’s performance, user engagement, and conversion rates. This data assists in optimizing your chatbot strategy and enhancing consumer interactions.
E-commerce Combination: ManyChat perfectly incorporates with popular e-commerce platforms, allowing services to automate product suggestions, order updates, abandoned cart suggestions, and more, thereby improving the client shopping experience.
Live Chat and Human Takeover: ManyChat enables smooth transitioning in between automated chatbots and live chat, making sure that clients can quickly reach a human agent when needed, providing a customized touch to consumer assistance.
Third-Party Integrations: ManyChat uses a vast array of integrations with third-party tools and services, consisting of CRM systems, e-mail marketing platforms, payment entrances, and more, enabling businesses to extend their chatbot abilities.
10 Tips for Utilizing ManyChat Successfully:
Strategy Your Conversational Circulation: Before diving into constructing your chatbot, hang around carefully preparing the conversational flow, preparing for user interactions, and defining the preferred outcomes.
Use Personalization: Utilize user characteristics and division to customize discussions and tailor messages according to user choices. This assists in developing a more pertinent and appealing experience.
Utilize Buttons and Quick Replies: Buttons and fast replies offer users with predefined choices, making it simpler for them to navigate through the conversation. Utilize them strategically to guide users and prompt preferred actions.
Test and Enhance: Regularly test your chatbot to guarantee smooth interactions and identify locations for enhancement. Monitor user feedback and analytics information to enhance your chatbot’s performance over time.
Explore AI Features: Explore ManyChat’s AI abilities, such as natural language processing (NLP) and sentiment analysis, to improve your chatbot’s understanding of user intent and provide more precise responses.
Take Advantage Of Broadcasting and Sequences: Benefit from broadcasting and sequences to engage with your subscribers regularly. However, be mindful of frequency and guarantee your messages offer worth to the users.
Integrate with CRM and Email Marketing: Link ManyChat with your client relationship management (CRM) system and e-mail marketing platform to sync data and seamlessly nurture leads throughout channels.
Display Analytics: Regularly review analytics and efficiency metrics to get insights into user engagement, conversion rates, and popular discussion paths. Utilize this data to refine your chatbot technique.
Provide Clear Call-to-Actions: Guide users towards desired actions by consisting of compelling and clear call-to-action buttons or messages at tactical points within the discussion.
Welcome Live Chat: Incorporate a smooth transition from chatbot to live chat when needed, making sure a human touch for more complex inquiries or personalized support.
ManyChat provides various prices strategies to cater to differing business needs:
Free Plan: Ideal for people or small companies starting their chatbot journey, allowing up to 1,000 subscribers and restricted functions.
Pro Plan: Priced at $10 per month, this plan uses extra features, increased subscriber limitations, and priority assistance.
Company Strategy: Designed for growing services, rates starts at $25 each month and provides advanced functions, increased customer limits, top priority assistance, and dedicated account management.
Business Plan: Customized for large-scale businesses, offering customized pricing, advanced features, high customer limitations, devoted account management, and extra enterprise-level services.
Example Discussion Created on ManyChat:
User: Hi, I’m interested in purchasing a new mobile phone. Can you advise any designs?
Chatbot: Obviously! We have a wide range of smart devices readily available. To much better assist you, could you please let me know your favored brand and spending plan?
User: I’m thinking about either an iPhone or a Samsung, and my budget plan is around $800.
Chatbot: Great! Both designs offer outstanding features and fall within your budget plan.
User: Yes, please provide me with the crucial functions and specifications of the iPhone 13.
Chatbot: The iPhone 13 features a sensational Super Retina XDR display, a powerful A15 Bionic chip, and a dual-camera system with Night mode. It also uses innovative Face ID innovation for safe and secure unlocking. Would you like to explore other choices or learn more about the iPhone 13?
User: No, that sounds interesting. How can I make a purchase?
Chatbot: To buy, you can visit our online store by clicking the link below: [Connect]
ManyChat is a flexible platform that empowers businesses and individuals to produce interactive and engaging chatbots. With its user-friendly interface, automation abilities, and integration with popular messaging platforms, ManyChat offers endless possibilities for improving client interactions, supplying tailored experiences, and driving company development. By following the tips shared in this short article, you can optimize the potential of ManyChat and open its complete abilities to provide extraordinary conversational experiences.